Terms and Conditions

Please read all these terms and conditions.

As we can accept your order and make a legally enforceable agreement without further reference to you, you must read these terms and conditions to make sure that they contain all that you want and nothing that you are not happy with.

1. Application

These Terms and Conditions will apply to the purchase of the goods by you (the Customer or you).

The Nut Hub® is a registered trademark of Win Fix Ltd, the owner of and provider of www.thenuthub.com

Win Fix ltd is a company incorporated in England and Wales with Registered Company No. 8151246, VAT No. GB 192 4748 77 and registered office is at Unit 3, The Curve Building, 159a Chudleigh Road, London, SE4 1HD; (the Supplier or us or we).


These are the terms on which we sell all Goods to you. By ordering any of the Goods, you agree to be bound by these Terms and Conditions. By ordering any of the Services, you agree to be bound by these Terms and Conditions. You can purchase the Goods from the Website as well as other third party platforms including but not limited to Shopify, eBay, Amazon and Facebook if you are at least 16 years old.

2. Definitions

Business Customer means a business entity purchasing items from Win Fix Ltd with the intention of reselling the items.

Customer means an individual acting for purposes which are wholly or mainly outside his or her trade, business, craft or profession;

Contract means the legally-binding agreement between you and us for the supply of the Goods;

Delivery Location means the Supplier’s premises or other location where the Goods are to be supplied, as set out in the Order;

Goods means the goods advertised on the Website that we supply to you of the number and description as set out in the Order;

Order means the Customer’s order for the Goods from the Supplier as submitted following the step by step process set out on the Website;

Privacy Policy means the terms which set out how we will deal with confidential and personal information received from you via the Website;

Supplier means Win Fix Ltd or any of their appointed agents or affiliates who is providing the products to you for purchase

Website means our website www.thenuthub.com on which the Goods are advertised and includes all third party selling and social media platforms that drive our sales including, but not limited to eBay, Amazon and Facebook

All Goods which appear on the Website are subject to availability.

3. Personal information

We retain and use all information strictly under the Privacy Policy.

We may use your information to contact you by using e-mail or other electronic communication methods and by pre-paid post and you expressly agree to this.

4. Basis of Sale

The description of the Goods in our website does not constitute a contractual offer to sell the Goods. When an Order has been submitted on the Website, we can reject it for any reason, although we will try to tell you the reason without delay.

The Order process is set out on the Website. Each step allows you to check and amend any errors before submitting the Order. It is your responsibility to check that you have used the ordering process correctly.

A Contract for online orders will be formed for the sale of Goods ordered only when you receive an email from us confirming the Order (Order Confirmation). You must ensure that the Order Confirmation is complete and accurate and inform us immediately of any errors. We are not responsible for any inaccuracies in the Order placed by you.  You will receive the Order Confirmation within a reasonable time after placing your order with us.

No variation of the Contract, whether about description of the Goods, Fees or otherwise, can be made after it has been entered into unless the variation is agreed by the Customer and the Supplier in writing.

5. Price and Payment

The price of the Goods and any additional delivery or other charges is that set out on the Website at the date of the Order or such other price as we may agree in writing.

Value Added Tax (VAT) All Prices and charges include VAT at the rate applicable at the time of the Order for private Customers.

Value Added Tax (VAT) All Prices and charges exclude VAT at the rate applicable at the time of the Order for business customers

You must pay at point of order by submitting your payment details according your chosen method (credit or debit card, PayPal, ePay etc.) When submitting your credit or debit card details with your Order and we will take payment immediately.

6. Delivery

All delivery charges are payable by the Customer at point of sale. We may offer free delivery for certain delivery options

We do not generally deliver to addresses outside UK Mainland (England and Wales, Scotland). If, however, we accept an Order for delivery outside that area, we cannot offer free delivery, you may need to pay import duties or other taxes, as we will not pay them.

If you or your nominee fail, through no fault of ours, to take delivery of the Goods at the Delivery Location, we may charge the reasonable costs of storing and redelivering them.

The Goods will become your responsibility from the completion of delivery. You must, if reasonably practicable, examine the Goods before accepting them.

7. Withdrawal, returns and cancellation

You can withdraw the Order by telling us before the Contract is made, if you simply wish to change your mind and without giving us a reason, and without incurring any liability.

This is a distance contract (as defined below) which has the cancellation rights (Cancellation Rights) set out below. These Cancellation Rights, however, do not apply, to a contract for the following goods (with no others) in the following circumstances:

foodstuffs, beverages or other goods intended for current consumption in the household and which are supplied on frequent and regular rounds to your residence or workplace;

goods which are liable to deteriorate or expire rapidly.

Also, the Cancellation Rights for a Contract cease to be available in the following circumstances:

in the case of any contract, if the goods become mixed inseparably (according to their nature) with other items after delivery.

8. Deduction for Goods supplied

We may make a deduction from the reimbursement for loss in value of any Goods supplied, if the loss is the result of unnecessary handling by you (ie handling the Goods beyond what is necessary to establish the nature, characteristics and functioning of the Goods: eg it goes beyond the sort of handling that might be reasonably allowed in a shop). This is because you are liable for that loss and, if that deduction is not made, you must pay us the amount of that loss.

9. Returning Goods

If you have received Goods in connection with the Contract which you have cancelled, you must send back the Goods or hand them over to us at Unit 3, The Curve Building, 159a Chudleigh Road, London, SE4 1HD without delay and in any event not later than 14 days from the day on which you communicate to us your cancellation of this Contract. The deadline is met if you send back the Goods before the period of 14 days has expired. You agree that you will have to bear the cost of returning the Goods.

For the purposes of these Cancellation Rights, these words have the following meanings:

distance contract means a contract concluded between a trader and a Customer under an organised distance sales or service-provision scheme without the simultaneous physical presence of the trader and the Customer, with the exclusive use of one or more means of distance communication up to and including the time at which the contract is concluded;

contract means a contract of sale under which a trader transfers or agrees to transfer the ownership of goods to a Customer and the Customer pays or agrees to pay the price, including any contract that has both goods and services as its object.

10. Conformity

We have a legal duty to supply the Goods in conformity with the Contract, and will not have conformed if it does not meet the following obligation.

Upon delivery, the Goods will:

be of satisfactory quality;

conform to their description.

11. Successors and our sub-contractors

Either party can transfer the benefit of this Contract to someone else, and will remain liable to the other for its obligations under the Contract. The Supplier will be liable for the acts of any sub-contractors who it chooses to help perform its duties.

12. Circumstances beyond the control of either party

In the event of any failure by a party because of something beyond its reasonable control:

the party will advise the other party as soon as reasonably practicable in writing; and

the party’s obligations will be suspended so far as is reasonable, provided that that party will act reasonably, and the party will not be liable for any failure which it could not reasonably avoid, but this will not affect the Customer’s above rights relating to delivery and any right to cancel, below.

13. Excluding liability

The Supplier does not exclude liability for: (i) any fraudulent act or omission; or (ii) for death or personal injury caused by negligence or breach of the Supplier’s other legal obligations. Subject to this, the Supplier is not liable for (i) loss which was not reasonably foreseeable to both parties at the time when the Contract was made, or (ii) loss (e.g. loss of profit) to the Customer’s business, trade, craft or profession which would not be suffered by a Customer – because the Supplier believes the Customer is not buying the Goods wholly or mainly for its business, trade, craft or profession.

Win Fix Ltd cannot guarantee the absence of cross-contamination with supplied food products.  Win Fix Ltd and its owners will not assume any liability for adverse reactions to food consumed.  Customers are responsible for ensuring they are aware of their dietary requirements and/or restrictions prior to ordering.

14. Governing law, jurisdiction and complaints

The Contract (including any non-contractual matters) is governed by the law of England and Wales.

Disputes can be submitted to the jurisdiction of the courts of England and Wales

While we do our best to avoid disputes, in some cases this cannot be avoided.  We therefore ask that if you are unhappy with a purchase or an item, please contact us as quickly as possible, allowing us the opportunity to find a solution.  We aim to respond to all complaints within five (5) working days.